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Terms and Conditions of Sale

Terms and conditions of sale for online ordering

Items are quoted for box delivery only. This does not include unpacking, positioning, or assembly of items.

Delivery of machines will be to the ground floor only & does not include negotiating stairs or a lift.

Delivery times stated on this site are for indication purposes only and may vary. Delvo holds no responsibility, or  is liable, for any compensation in case of deviations from the indicated delivery times.

Email or phone support is available during normal office hours.

We do not accept responsibility if the machine cannot fit through doors. It is the customer’s responsibility to check if the unit will fit.

If the delivery cannot be completed it is the responsibility of the customer.

Warranty calls will be made within 48 hours of notification, they would be carried out during normal working hours MONDAY TO FRIDAY 8AM – 5.30 PM. This does not include for Bank Holidays or Weekends.

All units supplied by Delvo have at least a 1 year warranty on parts and labour. Warranty calls for items over 30kg will be attended to on site. Warranty call for items under 30kg would need to be brought to our service centre on the Malahide Road if service is required.

Our returns policy is a 10% restocking charge if items are unopened and packaging is intact. There would be a 25% restocking charge if unit has been unpacked and not damaged or used in any way. If unit has been unpacked, and damaged or used, we can not accept a return.

 

Delvo Traders Ltd. t/a Caterbox

Address: Malahide Road, Balgriffin, Dublin 17, D17 DE40. Tel: 01 8477525 Email: Info@delvo.ie
Company Reg: 99920