Terms and conditions of sale for online ordering
All items are quoted for box delivery only. This does not include unpacking, positioning, or assembly of items.
All items under €150 are subject to a delivery charge.
‘On Site Services’ which includes for unpacking, positioning, commissioning, and on site training of your new product, are NOT included but can be quoted on request.
Delivery of machines will be to the ground floor only & does not include negotiating stairs or a lift. Delivery times stated on this site are for indication purposes only and may vary.
Delvo holds no responsibility, or is liable, for any compensation in case of deviations from the indicated delivery times.
Email or phone support is available during normal office hours.
We do not accept responsibility if the machine cannot fit through doors.
It is the customer’s responsibility to check if the unit will fit.
If the delivery cannot be completed it is the responsibility of the customer.
Warranty calls will be made within 48 hours of notification, they would be carried out during normal working hours MONDAY TO FRIDAY 8AM – 5.30 PM. This does not include for Bank Holidays or Weekends.
All units supplied by Delvo have at least a 1 year warranty on parts and labour. Warranty calls for items over 30kg will be attended to on site. Warranty call for items under 30kg would need to be brought to our service centre on the Malahide Road if service is required.
Our returns policy is a 10% restocking charge if items are unopened and packaging is intact. There would be a 25% restocking charge if unit has been unpacked and not damaged or used in any way.
If unit has been unpacked, and damaged or used, we can not accept a return.
Modification of Terms: – We may change these terms and conditions at any time without advance notice. Changed terms will become effective once posted on the Website, and will not have any retrospective effect on existing contractual arrangements made through this Website. Your continued use of this Website after any change means you have accepted the changed terms and conditions.
Indemnity: – As a condition of use of this Website, you agree to indemnify us from and against any and all liabilities, expenses (including attorney’s fees) and damages arising out of claims resulting from your use of this Website, including without limitation any claims alleging facts that if true would constitute a breach by you of these terms and conditions.
Indemnity on the use of products purchased from our company:- All the products and their features are indicated by the manufacturers and mentioned on our website as per their guidelines and specifications . The company holds no responsibility in case of any deviation of product or features as stated before or after the purchase of the product if so occurred. The company holds compensations and loss limited to the price of sales good only provided all the terms and conditions were followed as stated in the company website. In no case the company is liable to bear the loss of business and kind occurred due to use of or non use of a fully functional or faulty equipment whatsoever occurred. The company is liable to service, fix, repair or get repaired the products sold by themselves and are under warranty and in no case company is liable to compensate or replace the faulty item if it is repairable, However the company out rightly rejects its liability and hold no responsibilities in any form in case of loss or void of warranty occurred due to lapse of time or mishandling.
Indemnity Links to Third-Parties’ Websites: –This Website may contain links and pointers to Internet sites maintained by third parties. We do not operate or control in any respect any information, products or services on such third-party sites. Third party links and pointers are included solely for your convenience, and do not constitute any endorsement by us. You assume sole responsibility for use of third party links and pointers.
Limitations on Use: –You agree to use this Website solely to determine the availability of goods and services and make legitimate reservations or transact business with us. You agree to use the Website only for personal, non-commercial use. You agree to use the Website’s services to make only legitimate purchases. You agree to all of our terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of products, or services. All fees, assessments, charges, taxes and duties arising out of use of the Website are your sole responsibility.
Delvo Traders Ltd. t/a Caterbox
Address: Malahide Road, Balgriffin, Dublin 17, D17 DE40. Tel: 01 8477525 Email: Info@delvo.ie Company Reg: 99920